Refund and Returns Policy
At Vitanixx, we want you to be satisfied with your purchase. If there is a problem with your order, please review the policy below and contact us so we can assist you.
1. Return Period
Unless otherwise stated for a particular product, eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unused and in its original condition
- In its original packaging where applicable
- Accompanied by proof of purchase or an order number
Please contact us before returning an item. Returns sent without prior authorization may not be accepted.
2. How to Request a Return
To request a return, contact:
Email: support@vitanixx.com
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs where the product is damaged, defective, or incorrect
If your return is approved, we will provide instructions regarding the appropriate return process and destination.
Do not return products to an address shown on the original shipping package unless we specifically instruct you to do so. Some Vitanixx products may be fulfilled by different suppliers or fulfilment partners.
3. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please provide your order number and clear photographs or other information that helps us verify the problem.
Once the issue has been reviewed and approved, we may offer an appropriate remedy such as:
- A replacement
- A refund
- Another remedy required under applicable consumer law
4. Non-Returnable Items
For health, hygiene, safety, or other legitimate reasons, certain products may not be eligible for return after they have been opened or used.
These may include:
- Personal-care or hygiene products that have been opened or used
- Consumable products that have been opened
- Products with broken hygiene or safety seals
- Personalized or customized products
- Gift cards
- Digital products after access or download, except where otherwise required by law
- Items specifically identified as final sale where permitted by law
This does not limit any rights you may have regarding defective, unsafe, incorrectly supplied, or misrepresented products under applicable consumer law.
5. Change-of-Mind Returns
Where permitted, eligible unused products may be returned because you changed your mind.
Unless the product is defective, damaged, incorrectly supplied, or applicable law provides otherwise, the customer may be responsible for the cost of returning a change-of-mind purchase.
Original shipping charges may be non-refundable where permitted by law.
6. Refunds
Once an approved return has been received and inspected where a physical return is required, we will notify you regarding the outcome.
Approved refunds will generally be issued to the original payment method.
Processing times vary between banks and payment providers. After we issue a refund, it may take several business days for the funds to appear in your account.
7. Exchanges
Because some Vitanixx products may be supplied through different fulfilment partners, direct exchanges may not always be available.
Where an exchange cannot be processed, we may provide another appropriate solution, such as a refund followed by a new order.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@vitanixx.com.
We will try to accommodate cancellation requests before an order enters processing or fulfilment.
However, once an order has been processed or shipped, we may not be able to cancel it. You may instead need to follow the applicable return procedure after delivery.
9. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete delivery information during checkout.
If you notice an incorrect address, contact us immediately.
We cannot guarantee that an address can be changed after an order has entered processing or fulfilment.
Refunds or replacements for orders that cannot be delivered because of incorrect customer-provided information will be handled according to the circumstances and applicable law.
10. Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, first check around the delivery location, with household members or neighbors where appropriate, and with the carrier.
If the package remains missing, contact us at support@vitanixx.com and we will assist with investigating the shipment where possible.
11. Digital Products
Due to the nature of downloadable or immediately accessible digital products, refunds may be restricted once a digital product has been downloaded, accessed, or delivered.
However, we will review situations involving technical problems, duplicate purchases, defective digital files, or circumstances where a refund or other remedy is required by applicable law.
12. Consumer Rights
Nothing in this Refund and Returns Policy is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer-protection laws.
Where applicable consumer law gives you stronger rights than this policy, those legal rights will apply.
13. Contact Us
For questions about returns, refunds, damaged products, or order cancellations, contact:
Vitanixx
Email: support@vitanixx.com
Please include your order number when contacting us about an existing purchase so we can assist you efficiently.